Shipping policy

Shipping Policy

LEV Academy

This Shipping Policy applies to all physical products purchased from www.levacademy.co.uk via our Shopify store.

1. Shipping Locations

We currently ship within the United Kingdom only.

If you require delivery outside the UK, please contact us before placing an order.

2. Order Processing Times

  • Orders are typically processed within 1–3 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing times may vary during busy periods or for made‑to‑order items.

3. Delivery Methods & Timescales

We use reputable courier and postal services to deliver our products.

Estimated delivery times (after dispatch):

  • Standard UK delivery: 2–5 working days

Delivery times are estimates only and may be affected by factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The size and weight of your order

  • The delivery method selected

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Dispatch Confirmation & Tracking

Where tracking is available, you will receive a dispatch confirmation email with tracking details once your order has been shipped.

6. Delays

LEV Academy is not responsible for delays caused by:

  • Courier or postal service disruption

  • Incorrect or incomplete delivery information provided by the customer

  • Events beyond our reasonable control (including adverse weather or industrial action)

If your order has not arrived within the expected timeframe, please contact us and we will do our best to assist.

7. Incorrect Address

Please ensure all delivery details are correct when placing your order.

If an order is returned to us due to an incorrect or incomplete address:

  • We may charge additional postage to resend the order, or

  • Offer a refund for the items only (excluding original shipping costs)

8. Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Contact us within 7 days of delivery

  • Provide your order number and, where possible, photographs of the issue

We will arrange a replacement or refund where appropriate.

9. Training Courses & Digital Products

This Shipping Policy applies only to physical products.

Training courses, digital content, and online learning materials are delivered electronically or in person and are not subject to shipping.

10. Contact Information

If you have any questions about shipping or delivery, please contact:

LEV Academy
Email: louise@levacademy.co.uk
Website: www.levacademy.co.uk

Last updated: 18/12/2025